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Salon Policy

Our Salon Policies:

TRANQUILE SALON PRICING LIST

All prices effective June 2021 and subject to change without notice.

Our Pricing reflects the education & training we invest in our craft and the time we take in the service we offer you.

Prices may vary due to length, thickness and individual requirement, to provide an accurate quote for the services you need to book in a FREE Consultation to discuss your customised needs.

Your hair service includes Free Consultation, shampoo, head and scalp massage.

For More accurate pricing book in for a FREE consultation!!

 

TRANQUILE SALON POLICIES

Our goal at Tranquile Salon is to provide quality service in a timely manner. In order to do this  we have implemented the following policies.

Appointment Times

Please arrive on time to ensure you   receive the full service you have booked in for. If you are running late, please let us know – we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or may not have time to complete the whole service, in which case you will need to make another booking.

Reminder Service

We offer an SMS reminder that is sent to you 24 hrs prior to your appointment. On receipt of this text, we ask that you confirm ‘Y’ for Yes or ring to reschedule new appointment.

Tranquile Salon reserves the right to cancel any unconfirmed appointments. ‘No shows’ will be required to pay deposits for all future appointments.

 

Cancellation Policy

We reserve your appointments especially for you, therefore, we request that you be courteous and respectful and call us promptly if you are unable to attend an appointment. To best utilise appointment times for all clients we need at least 24 hours’ notice for cancellations. Less than 24 hours’ notice will result in us requesting a deposit for your next appointment.

NO SHOW inconveniences the salon

CANCELATION POLICY FOR ON- LINE BOOKINGS & NEW SALON  CUSTOMERS

 A $25.95 NON-REFUNDABLE DEPOSIT  is required to secure your on-line booking. 

Late cancellations and NO- SHOWS will result in losing your deposit.

GIFT VOUCHERS

  1. Gift Vouchers are valid for 6 months from date of issue and are not redeemable after this time. 
  2. Expired vouchers are not redeemable and voucher amounts will not be refunded or credited when expired.
  3. Gift Vouches must be used in one transaction.
  4. Gift vouchers are non-transferable.
  5. Gift Vouchers are not redeemable for cash.
  6. If purchase exceeds the voucher amount, the balance must be paid by other available payment options. Must be redeemed within the validity period.

Tranquile Salon does not accept any responsibility for lost or gift cards.

 HOW DO I PAY MY DEPOSIT?

Once you have booked your On-line Appointment, kindly pay deposit by clicking on pay deposit which will take you to “Pay-pay” and pay your desposit .

This deposit is then taken off your full service total on the day of your appointment. If you reschedule your appointment the deposit will be transfered to your next appointment. 

Thank you for your consideration.

WORK SAFE – Responsibility for Children in our Salon

To comply with our Work Safe standards ALL children under high school age are required to be personally supervised by an appropriate adult who is not booked in for a service. Our staff members are hairdressers and can not be in-charge of children.

We request for the comfort of all our clients that children should be monitored at all times.

 

REPONSIBILITY OF PERSONAL BELONGINGS

Even though we take as much care as possible, please note that personal items are the responsibility of the client.

Privacy Statement

Tranquile Salon is committed to the   protection of your personal information.   Our Privacy Policy contains the following   important information:

Collection of your personal information

How we use your personal information

Disclosure of your personal information.

Security of your information

COLLECTION OF YOUR PERSONAL INFORMATION

When you provide Tranquile Salon with personal information, it will be held in strict confidence. The information collected is necessary to serve you with products and services. Other types of information are collected to help us profile who is using our services and what their interests are. Tranquile Salon does not collect sensitive information about you. If we do need to collect sensitive information about you we will only do so with your consent.

HOW WE USE YOUR PERSONAL INFORMATION?

The personal information that you provide to Tranquile Salon will only be used to send you information regarding our products and services.

Tranquile Salon may also use your personal information for the purpose of direct marketing. We may only use your personal information or data for the purpose of direct marketing in relation to promotional activities where it is impractical for us to obtain your prior express consent.

However, when Tranquile Salon does this, we will provide an express opportunity when we first contact you to decline to receive any further marketing communications from Tranquile Salon, via an opt-out mechanism.

Tranquile Salon will only send correspondence to you if you have elected to receive such correspondence or if it is in response to correspondence we have received for you.

You may also notify us at any time that you do not want to receive any marketing communications from Tranquile Salon by emailing tranquilesalon@iinet.net.au

 

DISCLOSURE OF YOUR INFORMATION

The information we collect from you is strictly confidential.

If we wish to disclose any of this personal information or data other than as set out above, we will not do so unless we have your express consent to do so.

Exceptions to this include:

Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;

Where Tranquile Salon suspects that unlawful activity is or has been engaged in and uses the personal information or data to investigate the suspected unlawful activity; or where disclosure is required by law or is reasonably necessary to assist a law enforcement agency.

SECURITY OF YOUR INFORMATION

We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons at Tranquile Salon.

OTHERS

Tranquile Salon accepts Visa, Mastercard, eftpos and Cash only ( We do NOT accept Cheques, AMMEX Cards)

**Discounts at Salon discretion.

Book Your Free Consultation

Give us a call or come in to the salon for a free coffee and a consultation!

Testimonials

What our Clients Say: 

I LOVE the service at Tranquil SalonRezala and Helen are fantastic, they know a product that’s right for every hair type and give excellent advice.

Rezala has turned my over bleached, damaged, chemically ruined hair to lush, healthy and strong hair – and the colour is fabulous. Rezala really knows her blondes, I highly recommend anyone who wants to go blonde to see Rezala!”

– Natasha Murray

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