TRANQUILE SALON POLICIES
Our goal at Tranquile Salon is to provide quality service in a timely manner. In order to do this we have implemented the following policies.
All prices effective January 2019 and subject to change without notice.
You must arrive on time to ensure you receive the full service you have booked in for. If you are running late, please let us know – we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or may not have time to complete the whole service, in which case you will need to make another booking.
We offer an SMS reminder that is sent to you 24 hrs. prior to your appointment. On receipt of this text, we ask that you confirm ‘Y’ for Yes or ring to reschedule new appointment.
Tranquile Salon reserves the right to cancel any unconfirmed appointments. ‘No shows’ will be required to pay deposits for all future appointments.
We reserve your appointments especially for you, therefore, we request that you be courteous and respectful and call us promptly if you are unable to attend an appointment. To best utilise appointment times for all clients we need at least 24 hours’ notice for cancellations. Less than 24 hours’ notice will result in us requesting a deposit for your next appointment.
NO SHOW inconveniences the salon
CANCELATION POLICY FOR ON- LINE BOOKINGS & NEW SALON CUSTOMERS
A $25.00 NON-REFUNDABLE DEPOSIT is required to secure your on-line booking.
Kindly Call the salon with your CREDIT CARD to pay the deposit so that we can secure your online appointment
Late cancellations and NO- SHOWS will result in losing your deposit.
HOW DO I PAY MY DEPOSIT
Once you have booked your On-line Appointment, kindly call the salon and provide us with your credit card details (if no deposit is paid your appointment will not be confirmed) This deposit is then taken off your full service total on the day of your appointment. If you reschedule your appointment the deposit will be transfered to your next appointment
Thank you for your consideration
WORK SAFE – Responsibility for Children in our Salon
- To comply with our Work Safe standards ALL children under high school age are required to be personally supervised by an appropriate adult who is not booked in for a service. Our staff members are hairdressers and can not be in-charge of children.
- We request for the comfort of all our clients that children should be monitored at all times.
- REPONSIBILITY OF PERSONAL BELONGINGS
Even though we take as much care as possible, please note that personal items are the responsibility of the client
Collection of your personal information
How we use your personal information
Disclosure of your personal information.
Security of your information
COLLECTION OF YOUR PERSONAL INFORMATION
When you provide Tranquile Salon with personal information, it will be held in strict confidence. The information collected is necessary to serve you with products and services. Other types of information are collected to help us profile who is using our services and what their interests are. Tranquile Salon does not collect sensitive information about you. If we do need to collect sensitive information about you we will only do so with your consent.
HOW WE USE YOUR PERSONAL INFORMATION?
The personal information that you provide to Tranquile Salon will only be used to send you information regarding our products and services. Tranquile Salon may also use your personal information for the purpose of direct marketing. We may only use your personal information or data for the purpose of direct marketing in relation to promotional activities where it is impractical for us to obtain your prior express consent. However, when Tranquile Salon does this, we will provide an express opportunity when we first contact you to decline to receive any further marketing communications from Tranquile Salon, via an opt-out mechanism. Tranquile Salon will only send correspondence to you if you have elected to receive such correspondence or if it is in response to correspondence we have received for you. You may also notify us at any time that you do not want to receive any marketing communications from Tranquile Salon by emailing [email protected]
DISCLOSURE OF YOUR INFORMATION
The information we collect from you is strictly confidential.
If we wish to disclose any of this personal information or data other than as set out above, we will not do so unless we have your express consent to do so.
Exceptions to this include:
Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;
Where Tranquile Salon suspects that unlawful activity is or has been engaged in and uses the personal information or data to investigate the suspected unlawful activity; or where disclosure is required by law or is reasonably necessary to assist a law enforcement agency.
SECURITY OF YOUR INFORMATION
We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons at Tranquile Salon
Tranquile Salon accepts Visa, Mastercard, eftpos and Cash only ( We do NOT accept Cheques, AMMEX Cards)
Discounts at Salon discretion.